Terms of Service

These terms are between your church and SundayLoop, a sole proprietorship (“SundayLoop”, “we” or “us”). Creating an account means agreeing to them.

SundayLoop follows up with a church’s first-time visitors by text and email, and — where the AI Calls add-on is enabled — by AI phone call. It generates message text, interprets replies, and raises a task for a staff member when a visitor needs a person.

A church’s account belongs to that church. Whoever creates it is responsible for what their team sends through it.

SundayLoop sends messages on your church’s behalf, from a number and an address that identify your church. That makes your church responsible for having the right to contact each person, and for the content it configures. In particular:

• Obtaining and keeping valid consent for text messages, email and AI calls — including under the TCPA and CASL for texts and calls, and CAN-SPAM and CASL for email. AI and prerecorded voice calls carry stricter consent rules than texts in many places.
• Honouring opt-outs, which the product enforces automatically once received.
• Keeping your church profile accurate — the assistant may only state what is in it.
• Keeping your team’s accounts secure, and removing people who leave.
• Reviewing escalated conversations. SundayLoop raises them; a person must act.

SundayLoop is for following up with people who have visited or contacted your church. It is not for cold outreach, purchased lists, fundraising or political messaging to people who did not opt in, or anything unlawful, deceptive or harassing. Do not use it to contact anyone who has asked not to be contacted.

The assistant is software. It is built not to invent facts about your church and to hand anything pastoral, sensitive or upsetting to a person — but it can still get things wrong, and it is not pastoral care, counselling, or professional advice of any kind. Do not rely on it for anything urgent or safety-critical. A visitor in crisis needs a person, and the product is designed to escalate rather than answer.

Plans are billed in advance, monthly or annually, in the currency selected at signup. The plan sets how many new visitors can be added each month; AI Calls is a separate add-on billed alongside it, and additional team seats beyond those included are billed monthly. Prices are shown before purchase and are charged through Stripe.

A failed payment does not stop follow-up immediately — there is a grace period to update your card before service pauses. Update your payment method from Settings → Billing.

Payments are non-refundable. Cancelling stops future charges and your account keeps working until the end of the billing period you have already paid for; we do not refund the unused part of a period, and that applies to annual plans as it does to monthly ones.

You can cancel at any time from Settings → Billing, which opens the billing portal. Cancelling stops future charges; your account keeps working until the end of the period you have already paid for.

You can also close your account outright from Settings, which cancels billing immediately and permanently deletes every visitor record, message, call and task. Export your visitors first if you want a copy — this cannot be undone.

We may suspend or close an account that is being used in breach of these terms — particularly for unsolicited messaging, which puts every other church’s delivery at risk. Where we reasonably can, we will tell you first and give you a chance to fix it.

Your church’s data stays yours. We do not sell it, share it between churches, or use it to train anyone’s model. The software, brand and content of SundayLoop stay ours. See the Privacy Policy for how information is handled.

SundayLoop depends on other providers to deliver messages, place calls and process payments — they are listed in the Privacy Policy. Delivery of any individual message is never guaranteed: carriers, spam filters and phone networks are outside our control.

We work hard to keep SundayLoop running and accurate, but the service is provided as is, without warranties beyond those that cannot lawfully be excluded. We do not warrant uninterrupted or error-free operation, and there is no uptime commitment unless one is separately agreed in writing.

If these terms change materially, we will tell churches using SundayLoop rather than only updating this page.

Questions about these terms: support@sundayloop.church.

Notices to SundayLoop may also be sent by mail: